Who Are They and What Have They Got?
Waterstones is a specialist chain of book stores with each store being different with “The Local Approach”. This mean that each store offers a vast range of books that reflects the interests of their local markets and they have cafes in some locations too.
Their vast selection of books covers a wide range of genres and subjects for all ages. They also have a large selection of children's books. They also promote Book of the Month, have a Waterstones Children's Book Prize and hold regular events of Book Signing and Author Talks. You can also benefit from joining their Book Club too. Details of all of this can be found on their website.
Their Website and Customer Service
On their website you will see at least 250,00 titles available in the form of new books and used books and in the category's of best selling, fiction, non fiction, poetry, true stories, children books and much more. You will also find gift cards, stationary and gifts on sale. Keep a look out for the competitions that they have on their website too, on the competitions page. As part of their excellent customer service you will also find helpful pages like delivery options page, returning items page, help menu, contact/customer support page and a store locator page. All of these pages are very thorough and very helpful. They also have a page especially for independent publishers of whom they are good supporters of.
Their customer service also includes a click and collect option, Waterstone Rewards where you can earn and save points for buying their books and student discounts. They offer various delivery options including free UK home delivery on orders over £20 and free UK returns.
On the occasions that I visited a Waterstones store in Cardiff, I found the staff to be very polite and professional and very helpful, especially when they did book searches and ordered books for me. The store was impressive with wall to wall coverage of books and a wealth of genres and quality. I recommend Waterstones to you. Follow the link below to explore this wealth of genres and quality and treat yourself to a good book.